Washing machine repair
Not spinning, not draining, walking across the floor or locked shut at the end of a programme.
See faults and checks
Repair, installation and maintenance
What we fix, fit and service in UAE homes
Your appliance needs three jobs over its life. Fitting when it arrives, servicing while it works, and a repair the day it stops. One engineer covers all three.
4.9 rated by UAE households
Same day slots
Written warranty
12 years in the UAE
Three service lines
Pick the job your appliance needs today
Each line runs on the same rule. We look at the unit first, tell you what failed, then quote the work before we start it.
Repair at your home
A machine that stops mid cycle, trips the power or floods the floor needs a diagnosis first. Our engineer tests the circuit in your kitchen, names the component that failed, then prices the repair. The van carries the parts that fail most often. That is why most jobs close on the first visit.
- Drain pumps, door interlocks, belts and drum bearings, so the cycle finishes and the drum empties
- Compressors, thermostats, defrost heaters and fans, so the cabinet holds its temperature again
- Capacitors, condensate drains, gas pressure and control boards on split air conditioners
- Heating elements, thermostats and door seals on ovens and dishwashers
- Board level work on the bench when a component cannot be swapped in your home
- Gas leak check on every cooking range job before the technician leaves
Installation and first fit
A new appliance out of its box still needs levelling, plumbing and a test before you load it. None of that is optional. A washing machine standing half a degree off its feet walks across the floor on every spin, and a dishwasher with its drain hose set too low siphons water back into the base.
We set the unit, connect the water and drain lines, then run a full programme while you watch.
- Washing machines and dryers, including stacking kits
- Built in ovens, hobs, extractor hoods and dishwashers
- Split and window air conditioners
- Fridge levelling and door reversal where the hinge allows it
- Transit bolts removed and kept, which the warranty needs if the unit moves later
- Old unit disconnected and taken away on request
Planned maintenance
Scale, dust and lint build up quietly, so the appliance keeps working right up to the day it stops. Nothing warns you. A scheduled service strips the filters, clears the drain paths and measures the parts that wear, which turns a breakdown into a part we replace at a time that suits you.
- Filters, condensate lines and coils on air conditioners
- Descaling on washing machines, dishwashers and water heaters
- Lint ducts cleared on dryers, where blockage is the usual cause of heat loss
- Door seals, hoses and electrical connections checked and logged
- Villa and apartment packages covering every unit under one visit
- A written record per appliance, so the next technician starts informed
By appliance
Pick the appliance that stopped working
Each page lists the symptoms that appliance actually shows, the components behind them, and what the engineer tests on the visit.
%
Refrigerator repair
Warm fridge with a cold freezer, ice across the back wall, or water under the salad drawers.
See faults and checksAir conditioner repair
Weak cooling, water running down the wall, or an outdoor unit that hums without starting.
See faults and checksDishwasher repair
Gritty plates, cloudy glasses, standing water in the base or a cycle that stops part way.
See faults and checksOven and cooker repair
Never reaching the dial temperature, baking unevenly, or a gas burner that clicks without lighting.
See faults and checksDryer repair
Damp clothes after a full cycle, no heat in the drum, or a machine cutting out part way.
See faults and checksMicrowave repair
Runs its full time and leaves the food cold, sparks inside the cavity, or will not start.
See faults and checks
Local conditions
Why the same machine fails sooner in Dubai
An appliance built for a European kitchen meets four conditions here that its designers never planned around. Each one attacks a different part, and knowing which one is at work shortens the diagnosis.
Scale lands on the heating element first
Dubai's supply starts as desalinated seawater, then gets minerals added back before it reaches your tap. That leaves water which forms scale. Scale settles on heating elements and works as an insulator, so the element runs longer and hotter to reach the same temperature. It burns out years early. Washing machines, dishwashers and water heaters take this first.
Summer heat keeps compressors running
Station readings in Dubai have passed 48 degrees in high summer. A fridge compressor and an air conditioner condenser both push their heat out into air that hot. They run longer cycles for months at a time. That duty is why compressors and capacitors here wear out sooner than the same parts fitted in a milder climate.
Humidity fills the condensate line
Cooling air also dries it. A split unit running through a humid Dubai August pulls a steady stream of water out of your room, and that water leaves through one narrow drain line. Algae and dust turn the line into a blockage. The water then backs up and comes out of the indoor unit onto your wall.
Dust coats the coil that sheds heat
Dust and fine sand settle on condenser coils and load up filters faster here than in most places. A coated coil cannot release its heat. The compressor then works against its own waste heat, draws more current and runs hotter. Clearing coils and filters on a schedule is the cheapest work we do, and it prevents the most expensive failures.
Appliances sold here run on a 230 volt, 50 hertz supply through a three pin Type G socket. A unit brought in from a different market may need its plug and its voltage checked before it is connected.
Tell us the appliance and the fault
Send the brand, the model number from the door frame and any code on the display. That tells our coordinator which parts to load before the van sets off.
The visit and the terms
How a booking goes from call to working machine
Six stages, and you decide at stage three whether the rest of them happen.
- 1
You give us the appliance and the symptom
Brand, model number and what the machine is doing. Our coordinator matches the job to an engineer who works on that make, then books a slot with you.
- 2
The technician tests the unit in your home
He opens the panels he needs, tests the components with a meter and finds the fault. We replace nothing on a guess.
- 3
You hear the fault and the full price
He names the component, explains why it failed and gives you the cost of parts and labour together. The figure he quotes is the figure you pay, and the work starts only once you say yes.
- 4
The repair goes in
Most parts come off the van the same day. Where yours has to be ordered, you hear the waiting period before you commit to anything.
- 5
The appliance runs a full cycle in front of you
A washing machine runs a programme. A fridge pulls down to temperature. An air conditioner gets measured at the vent. You watch that test before anyone packs up, because a repair nobody saw working is a repair you have to take on trust.
- 6
You keep the service sheet
It lists the fault, the part number fitted and the warranty period on that repair. Keep it, because the next technician starts from it.
The quote is fixed before work starts
You approve a single figure covering parts and labour. Find a second fault behind the first and he stops, then prices that one separately rather than folding it into the bill.
Part numbers go on your sheet
We fit parts from approved suppliers. The number we used goes onto your service record, so you can check it against the maker's catalogue yourself.
The warranty is written, not spoken
Every completed job carries a warranty period on our labour and on the part we supplied. The length is printed on the sheet we hand over at the end of the visit.
Where we fall short: a part for an older or rare model sometimes has to be ordered in, and a few take days rather than hours. You hear the waiting period at the diagnosis. That way you can weigh the repair against a replacement while you still have the choice.
Brands
The makes our technicians open every week
Global names sit beside the brands sold mainly in this region, and our technicians work on both. If your make is not listed, send the model number and we will tell you whether we hold the parts.
SamsungLGBoschSiemensDaikin
WhirlpoolHitachiPanasonicElectroluxZanussi
MideaO GeneralSuper GeneralTerimAftron
AristonBekoHisenseSharpTeka
Before you book
Book a visit
Not sure which service your appliance needs?
Send the model number and describe what the machine is doing. Our coordinator will say whether you need a repair, a service, or a claim on the maker's warranty.
- Answers before you commit to a visit
- No charge for asking
- One coordinator from first call to finished job
Service questions
Questions about the work itself
Check your tenancy contract first. In Dubai, responsibility for maintaining a rented property normally sits with the landlord unless the contract moves it to the tenant. Many contracts set a value below which the tenant covers small jobs. Ask your landlord or building manager before you book a major repair yourself, because they may already hold a maintenance contract that covers it. This is general guidance rather than legal advice.
No. One symptom comes from several different components, and those parts differ in cost, so a phone figure would be a guess. The price follows the test, not the phone call. You approve that figure before any work begins.
Check the purchase date on your invoice and the warranty card that came in the box. Check it first. If the unit is still covered, call the manufacturer or the retailer, because an independent repair can end that cover, and if you tell us on the call we will say so rather than take the booking.
Most repairs finish in your home in one visit. Board level work needs bench equipment, so that control board travels to our workshop while the appliance stays with you. You are told before anything leaves the property.
Ask when you book. The diagnosis charge depends on the appliance and your area, and you hear that figure before anyone travels, so nothing on the invoice is new to you. Where you go ahead with the repair, the coordinator tells you how the diagnosis is treated against the final bill.
We fit parts from approved suppliers and write the part number onto your service sheet so you can check it yourself. Where a genuine part has to be ordered in, you hear the waiting period and the cost before you decide. Where only a compatible part exists, we say so, rather than passing it off as original. Ask.
More often than the manual assumes. That manual was written for a milder, cleaner climate. Dust loads the filters and the condenser coil, and summer humidity keeps the condensate line wet enough for sludge to form. Households that run their units hard usually book a clean before the season starts and another one after it.
We tell you when a repair costs more than the machine is worth. A drum bearing on a ten year old washer falls on the replacement side, and so does a compressor on a fridge past its design life. You get both figures and the decision stays yours.
Book the technician who works on your brand
Repair, installation and maintenance run through one coordinator and one service record, so you never repeat the history of your appliance to a stranger.