Book a technician or ask about a fault
Give us the appliance, the model number and what the machine is doing. Three details. That is enough to match the job to an engineer who works on that make, and the likely parts then go into his van before he sets off.
Tell us what stopped working
Fill the form and our coordinator confirms a slot with a technician who works on your brand. The more you can tell us about the fault, the better stocked his van will be when he arrives.
- The model numberOn the rating plate: inside the door, behind the drawer or on the back panel
- A photograph of the faultThe error on the display, or the puddle, or the part that came loose
- What the machine does nowFills but does not spin. Runs but stays cold. Trips the breaker on start
- Your communityIt decides which van is nearest and how early the slot can be
What happens once we have your request
Four steps, and you are in control at the third one.
- 1
A coordinator calls you back
He confirms the appliance, the fault and your area. Then he offers the slots open for that part of the city.
- 2
A technician is matched to your brand
The job goes to someone who works on that make. The parts that commonly fail on it go into his van before he leaves.
- 3
You get the fault and the price at the door
He tests the unit, names the component, then quotes parts and labour as one figure. Nothing further happens until you approve it.
- 4
The repair and the test run while you watch
The appliance runs a full cycle before he packs up. You keep the service sheet listing the part number and the warranty period.
Our hours through the week
The UAE moved to a Saturday and Sunday weekend in 2022, and private businesses set their own hours around it. Ours stay the same every day. Appliances break on weekends more than on weekdays.
- Every day, Monday to Sunday8 AM to 10 PM
- Public holidaysReduced team, bookings by phone
Bookings taken before midday usually get a same day slot somewhere in Dubai. Call at nine in the evening and you get the following morning rather than a van that night.
Where we send a van
Dubai gets daily cover across the apartment towers and the villa communities alike. Sharjah and Ajman run daily, and Abu Dhabi runs on scheduled days.
Living in Ras Al Khaimah, Fujairah or Umm Al Quwain? Call the helpline. Those Emirates run on scheduled days and our coordinator will give you the real date rather than a promise we cannot keep.
Have the model number ready when you call
It sits on the rating plate. Look inside the door frame on a washing machine, behind the salad drawer on a fridge, or on the side panel of a split air conditioner. That number decides which parts go into the van.
Not sure what to tell us?
Send the brand, the model number from the rating plate and a photograph of anything showing on the display. Our coordinator takes it from there.
- No charge for asking a question
- One coordinator from call to finished job
- Slots confirmed before anyone travels
Questions about booking a visit
Most Dubai and Sharjah bookings taken before midday get a slot the same day, while later ones and the other Emirates usually run to the next working day. You get the real slot on the call. Not a window we cannot hold.
Three things. The brand, the model number from the rating plate, and what the machine is doing. Add any code showing on the display, because that alone often narrows the fault to two or three components.
On the rating plate, and each appliance hides it somewhere different. A washing machine carries it inside the door frame or behind the filter flap. A fridge keeps it behind the salad drawer or on the inner side wall. A dishwasher puts it on the edge of the door, an oven on the frame behind the door, and a split air conditioner on the side of the indoor unit. Photograph the plate rather than copying it out.
Ask the coordinator when you book, because the diagnosis charge depends on the appliance and your area. He tells you the figure before the technician travels, so nothing on the invoice is new to you.
Yes. We run scheduled maintenance for landlords, building managers and property companies, with a separate service record per unit. Email the address and the appliance list, and we will put a plan together.
Yes, somebody over eighteen who can approve the quote. That is the one condition. The fault and the price are explained in person, work starts only after that approval, and an empty home means a wasted visit for both of us.